Question 1

How do I begin a new design project with Indospace?

Accepted Answer

We invite you to register for our online consultation to unlock exclusive partner benefits, including personalized project consultations and quotes. Alternatively, you can arrange a private consultation by navigating to our Store Locator page and booking a private visit at your nearest Indospace Brand House.

Question 2

Are your catalogues available online?

Accepted Answer

Yes, all of our system and furniture catalogues can be viewed online and downloaded directly from the Catalogue section in our website.

Question 3

Where can I access product data sheets and specification files?

Accepted Answer

To support our architectural and design partners, you can download complete product data sheets, along with 2D and 3D files, on our respective product pages.

Question 4

Can I request material samples?

Accepted Answer

To see and experience physical samples of our materials, visit our "Material" page to request samples, or contact your nearest authorized retailer or Brand House, which you can find using our online "Store Locator" tool.

Question 5

How can I stay informed about the latest news from Indospace?

Accepted Answer

To be the first to know about the latest Indospace system collections, events, initiatives, and global projects, we invite you to subscribe to our newsletter.

Question 6

Does Indospace implement sustainable practices in its manufacturing?

Accepted Answer

Indospace is deeply committed to sustainable design and minimizing our environmental impact. To learn more about our continuous efforts and material integrity, please visit our Sustainability page.

Question 7

What is the Atelier / Design House division?

Accepted Answer

This division is designed to support corporate design studios that source ready-made, high-quality collections to complete their projects. Additionally, it serves showrooms, distributors, and concept stores that stock and showcase our curated collections under their own retail presence.

Question 8

What does the Contract Business division entail?

Accepted Answer

This division is dedicated entirely to large-scale, project-based collaborations. We partner directly with hotels, developers, and procurement firms that require tailored design, engineering, and complex manufacturing solutions.

Question 9

How does Indospace support independent Interior Designers?

Accepted Answer

We provide independent designers and small studios with tailored technical and design support, ensuring you can seamlessly specify our systems for private clients and boutique projects.

Question 10

Who qualifies as an Indospace professional network partner?

Accepted Answer

Our partners form a highly curated, global network of industry professionals. Our partners strictly encompass distributors, dealers, designer houses, architects, interior designers, procurement firms, and dedicated brand representatives.

Question 11

How do I join the Indospace professional network as a professional customer?

Accepted Answer

When registering to join our professional network, identify your primary business function so we can provide the correct infrastructure and support. You apply to join by selecting the category that best aligns with your operations:
- Atelier / Design House (for corporate studios and authorized retail)
- Contract Business (for hotels, developers, and large-scale procurement)
- Interior Designer (for independent studios and boutique residential specs)

Question 12

What are the benefits of joining the Trade Program as a professional?

Accepted Answer

Registering for our online B2B portal transitions you from a standard buyer to an Indospace partner. Professionals gain immediate access to comprehensive CAD libraries, system-based pricing, dedicated project management support, and real-time configuration tools to streamline your specification process.

Question 13

How does customization work for my specific system or project?

Accepted Answer

We deliver personalization through pre-engineered options within our defined architectural systems. Rather than open-ended bespoke manufacturing, you can efficiently configure the dimensions, materials, layouts, and finishes of our modules.

Question 14

What is the typical lead time for a customized configuration or project?

Accepted Answer

Lead times vary depending on the complexity of your configuration, the scale of the project, and the specific materials selected. Because we use pre-engineered options, our production is highly efficient. Your dedicated project manager or Brand House consultant will provide a precise manufacturing and delivery timeline during the quotation phase.

Question 15

Does Indospace provide installation services for customized architectural systems?

Accepted Answer

Yes. To guarantee that our precise digital drafting translates perfectly into physical space, we coordinate with our network of certified installers and local Brand Houses. We ensure your modules and architectural systems are assembled and installed with millimeter-accurate consistency.

Question 16

Who can purchase Indospace products, and where can I find them?

Accepted Answer

General Public: Indospace architectural systems and furniture can be purchased at one of our regional Brand Houses or through our global network of authorized design ateliers and distributors. You can use our online "Store Locator" to view locations and see exactly which collections are available to experience at each partner. Trade Customers: If you are an industry professional or design house, we highly recommend registering for our Trade Program to access exclusive project-specific support, system-based pricing, and dedicated specification tools.

Question 17

Do the products have a guarantee for consumers?

Accepted Answer

To obtain all information regarding our products' guarantee for consumers, please refer to the complete details in the warranty section of our dedicated page.

Question 18

What should I do if the surface of my leather product has small wrinkles or imperfections?

Accepted Answer

Indospace prides itself on material-driven craftsmanship, utilizing premium, full-grain leather to which no artificial corrections are applied. Veins, wrinkles, scars, and natural marks are distinctive characteristics of authentic materiality and a guarantee of its quality; as such, they are not to be regarded as imperfections or as diminishing the value of your product, but rather as structural features that enhance and make it unique.

Question 19

Where can I find the assembly instructions for my product or system?

Accepted Answer

By accessing our reserved area, in the "Product Page" section, you can find the instructions for the use, system logic, manuals, and assembly of Indospace products. This section also includes user information with general technical warnings and information on the materials used. If there are no instructions present, contact our Customer Service team.

Question 20

I need assistance (repair, new covering, etc.) for an Indospace product I own. What should I do?

Accepted Answer

Please contact the Brand House or authorized retailer where you made the purchase, providing a photo of the product and its identifying label if possible. For online purchases, contact us directly through our dedicated support form.

Question 21

Where are the Indospace Brand Houses located?

Accepted Answer

Indospace Brand Houses are currently located in Jakarta, Kuala Lumpur, and Saudi Arabia.

Question 22

What experience can I expect when visiting a Brand House?

Accepted Answer

Our Brand Houses are meticulously designed dual-audience spaces, serving as immersive galleries for our end-customers and collaborative labs for our professional partners, including architects and interior designers. Visitors are invited to explore our Spec Lab, which highlights our deep material expertise, featuring elements like teak, veneers, and rope, and emphasizes our commitment to material-driven craftsmanship. Ultimately, it is a dedicated environment to experience the brand, understand our system-led design, and seamlessly initiate your projects.

Question 23

What are the opening hours for the Brand Houses?

Accepted Answer

We welcome guests every day, excluding Wednesdays, from 9 AM to 4 PM. Please note that during special material and religious holidays, our operating hours are subject to change.

Question 24

Is there an admission fee, and do I need to make a reservation?

Accepted Answer

Visiting an Indospace Brand House is entirely free; however, we require all guests to reserve their visit in advance through our website.

Question 25

Are the Brand Houses available for school visits or educational tours?

Accepted Answer

At this time, we do not accommodate school visits. Our Brand Houses operate strictly as professional and client-focused environments for project initiation and design collaboration.

FAQ

Getting Started & General Information

How do I begin a new design project with Indospace?

Are your catalogues available online?

Where can I access product data sheets and specification files?

Can I request material samples?

How can I stay informed about the latest news from Indospace?

Does Indospace implement sustainable practices in its manufacturing?

FAQ

Getting Started & General Information

How do I begin a new design project with Indospace?

Are your catalogues available online?

Where can I access product data sheets and specification files?

Can I request material samples?

How can I stay informed about the latest news from Indospace?

Does Indospace implement sustainable practices in its manufacturing?

Business Units & Trade Channels

Projects & Customization

Purchasing, Product Care & Support

Indospace Brand House Experience